Mass 2-1-1 is an information and referral line that provides free, confidential information to individuals and families seeking child and elder care, emergency food and shelter, substance abuse treatment, and educational and vocational assistance. If you need help with any if these services, just dial 2-1-1 from any phone in Massachusetts to speak with a friendly information and referral specialist 24 hours a day, 7 days a week. Translation services are available in more than 140 languages.