The Program Director is responsible for managing the FRC’s contractual relationships, as well as both its relationship with the ASO and its adherence to all ASO guidelines and requirements. The Director supervises the Program Manager. The Director also manages all communications with EOHHS and DCF and ensures adherence to the contractual obligations. The Director shall work directly with Family Members as needed. The Program Director may assume some of the functions of the Program Manager.
The Program Manager is responsible for the day-to-day supervision and management of FRC operations. The Manager is also responsible for ensuring coordination with the FRC’s Network Service providers and for managing other external community relations and monitoring community needs. The Manager provides administrative supervision for all FRC staff, including the Clinician and Family Partner. The Manager shall serve as the volunteer coordinator and shall work directly with Family Members as needed. The Program Manager may assume some of the functions of the Program Director.
The Family Support Worker (FSW) provides information and educational resources to Family Members in addition to providing referrals to community resources. The FSW develops the FRC calendar and hosts parent and Youth Support groups. The FSW is responsible for recruiting and providing support to volunteers who shall lead specialized support groups as needed.
The Clinician is a clinical specialist, employed by the LMHC. The Clinician must have at least three years of experience as a licensed clinician, as well as experience administering the CANS Assessment. The Clinician shall perform trauma-informed intakes, and conduct the intake, screening, and assessment functions for Family Members experiencing CRA-related issues. The Clinician is responsible for completing the modified CANS as well as other identified supplemental behavioral needs assessments. The Clinician oversees the development of the Family Support Plan and provides ongoing supervision and case management oversight to the Family Partner. Clinicians shall provide clinical support to other FRC staff and may also facilitate FRC parenting group sessions. The Clinician may work with all Family Members who are involved with the FRC; however, Family Members experiencing CRA-related issues are prioritized for services.
The Family Partner is a person from the community with “lived experience” or familiarity with CRA-related issues, who is employed by the LMHC. The Family Partner works in conjunction with the Clinician to complete the CANS Assessment and to develop the Family Support Plan for Family Members experiencing CRA-related issues. The Family Partner oversees the implementation of the Family Support Plan with support from other FRC staff. The Family Partner may work with all Family Members who are involved with the FRC; however, Family Members experiencing CRA-related issues are prioritized for services.
The School Liaison is an employee of the FRC who works closely with local school districts to help Family Members navigate through educational and school-related concerns and needs, as well as works with school districts to identify Family Members that may be in need of family support services. The school liaison shall serve as a resource to families, schools and the community in improving overall student attendance and graduation rates, reducing truancy rates, identifying systemic issues, barriers, trends and needs, networking and disseminating information, designing solutions and expanding system capacity. The Liaison shall ensure that all Family Members experiencing CRA-related issues are connected to services that meet their individual needs and shall ensure that there is a process established to provide information and referral and direct assistance where possible for individual Family Members. This may include meetings with teachers, assistance with obtaining an Individual Education Plan, and meetings with other school personnel, as necessary. Finally, the Liaison shall be responsible for negotiating and implementing special events and other interagency activities that involve schools.
The Administrative Support Specialist provides administrative and program support that includes functions such as: working with the FSW to manage the FRC calendar and schedule events, conducting informal screening of Family Members, obtaining information about reasons for accessing services and providing information and referral resources to Family Members. The Administrative Support specialist reports to the Program Manager.
